In the event where there are defects in the Product (attributable to, and accepted by Femora after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 10 (ten) days from the date on which he/she received the delivery of the Product.
The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, intact, all packaging material undamaged and unused. Femora reserve the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User. When you return any item, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery.
Below is the time period of refund by each mode:
|Payment Method||Refund Method||Refund Time|
|Credit/Debit Card||Credit/Debit Card||1-2 Business Days|
|Net Banking||Net Banking Account( Credited to Bank Account)||1-2 Business Days|
|Gift Card||Gift Card||1-2 Business Days|
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.
If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through a demand draft.
When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.